1. Introduction
Nordic Home Healthcare is committed to protecting your privacy and safeguarding your personal data in accordance with applicable UAE data protection laws, including Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data (PDPL) and relevant healthcare data confidentiality standards. This Privacy Policy explains how we collect, process, store, disclose, and protect your personal information when you use our website, request services, or interact with us in any other manner.
By accessing or using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect personal information directly from you, automatically through our website, and from third parties where permitted by law. This may include:
a. Personal Identification Data
Full name
Contact information (email, phone number, address)
Demographic information
b. Service-Related Health InformationHealth conditions, medical history, treatment requirements (only as necessary for providing healthcare services)
c. Usage and Technical DataIP address, browser type, device identifiers, cookies and tracking technologies
d. Communication DataMessages, emails, feedback, appointments, and service request details
Your data is collected to provide, improve, and personalize our services and to fulfill your requests.
3. How We Use Your Information
We use collected data for the following purposes:
To provide and manage your home healthcare services
To process service requests, appointments, invoicing, and billing
To communicate with you about your care, service updates, or promotions
To improve the usability and performance of our website and services
To comply with legal, regulatory, and medical record-keeping requirements
To protect the safety and security of our services and network
For internal analytics and operational improvements
We only process personal data necessary for these specified purposes.
4. Legal Bases for Processing
We process your personal data on the following lawful grounds:
Consent: You provide explicit permission for specific data processing activities.
Legitimate Interest: To administer and improve services and website functionality.
Legal Compliance: To fulfill obligations under UAE law.
Performance of Contract: To deliver healthcare services you request.
5. Data Sharing and Disclosure
We will not sell, rent, or trade your personal or health information. We may share your data in the following situations:
Third-Party Service Providers: Partners assisting with appointment scheduling, communication, or analytics (under confidentiality agreements).
Healthcare Providers: Where necessary to deliver coordinated care.
Legal or Regulatory Authorities: When required by UAE law or regulation.
Business Transition Events: In connection with a corporate transaction, merger, or sale of assets.
Such disclosures are limited to what is strictly necessary and governed by confidentiality requirements.
6. Data Retention
We retain your personal data only as long as is necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal requirements. Personal and medical records may be retained for a period required under UAE healthcare regulations or as otherwise permitted by law.
Once data is no longer needed, we securely delete or anonymize it.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze trends, administer the site, and improve services.
You may control cookie preferences through your browser settings. Non-essential cookies may be disabled, but this may affect site functionality.
8. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures may include encryption, access controls, and secure servers.
However, no internet-based system is completely secure; absolute security cannot be guaranteed.
9. Your Rights Under UAE Law
Under applicable data protection laws, you may have the right to:
Access your personal data
Request correction or update of inaccurate data
Request deletion of data (subject to legal retention obligations)
Withdraw consent to processing
Lodge a complaint with the UAE data protection authority
To exercise your rights, submit a written request using the contact information below.
10. Third-Party Links
Our website may contain links to sites operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, services, or applicable law. The updated policy will be posted on this page with a revised effective date. Continued use of our services after updates indicates your acceptance of the revised terms.
12. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Nordic Home Healthcare